In the wake of a scathing report from the Ministry of Health, the head of St. Joseph’s Health Care London says the organization has been working to improve.
Susan Muzylowsky agreed back in May to never practice nursing again after admitting to professional misconduct and abuse against 19 residents at Mount Hope, which is owned by St. Joseph’s.
The Ministry’s report, released Thursday, found that managers at Mount Hope in London ignored complaints against her for roughly a year.
President Dr. Gillian Kernaghan tells AM980 they took swift action once the allegations were finally brought to higher ups.
“Within an hour of receiving that information, we suspended and then ultimately fired the staff member in question, reported them to the nursing association, and then the Ministry came in at that point and did an inspection report,” she explains.
“In 2016, the Ministry chose to come back and do a second review and identified areas where we could have improved our processes in regards to that particular incident. We have been working in the last two years on that and we will continue to work to improve our processes in regards to any issues of anything like that nature.”
Kernaghan says the policy on reporting alleged abuse is clear, but those who were first made aware of the allegations failed to pass along the concerns in a timely manner.
“The incident in question happened in 2014. Since that time we have done a great deal of education of all our staff and we do regular reminders to our staff of that obligation and make sure they’re aware of their personal obligation around this.”
As for any residents, family members, or loved ones with concerns, Kernaghan encourages them to contact management.
“We had a number of forums in June where family members can come and ask questions. We will have another family council [Thursday] evening so that we make sure we are open and transparent with our family members. So they are welcome to attend that or, if they have individual questions, they’re welcome to contact the leadership at Mount Hope.”
Meantime, the London Police Sexual Assault and Child Abuse Unit is currently investigating Muzylowsky, but no criminal charges have been laid.