Bad news for anyone who has a Samsung Galaxy Note 7 smartphone.
Samsung Canada is urging consumers who have an original Galaxy Note 7 or replacement Galaxy Note 7 to stop using the device.
Samsung has decided to halt sales after a rash of fires involving new devices that were supposed to be safe replacements for recalled models.
Samsung Canada advises consumers with a Galaxy Note 7 or replacement Galaxy Note 7 to power it down and stop using it immediately.
For more information, Canadian consumers can contact 1-800-SAMSUNG.
“Details of the remedies available for Note 7 customers, which will include a full refund at their place of purchase, will be announced shortly,” Samsung Canada said in a statement.
A defect has been identified by South Korean authorities although there’s no word on what the defect is.
Last month, Samsung said a tiny manufacturing error in the battery was to be blamed for fire. There’s no word on whether the defect identified most recently is related to Samsung’s batteries.
The fires could put Samsung at a disadvantage in the ultra-competitive smartphone market.
The Note 7 is not Samsung’s most popular device; the Galaxy S7 is more popular and more expensive but the Note 7 problems could hurt the company’s reputation.
Samsung sells about a third of all high-end smartphones priced above $400 US, while Apple sells slightly more than half, according to Credit Suisse investment analyst Kulbinder Garcha.
Shares in Samsung Electronics fell seven per cent in trading early Tuesday following the news.