Samsung Electronics is telling consumers to stop using the Galaxy Note 7 smartphones immediately and exchange them as soon as possible.
The call from the world’s largest smartphone maker comes amid reports of the phones catching fire.
The South Korean company says rechargeable lithium batteries manufactured by one of its suppliers were faulty. The company confirmed 35 cases of the Galaxy Note 7 catching fire as of September 1, most of them occurring while the battery was being charged. There have been no confirmed incidents in Canada.
Consumers can visit Samsung’s service centres to receive rental phones for temporary use. Samsung plans to provide Galaxy Note 7 devices with new batteries in South Korea starting Sept. 19, but schedules for other countries vary.
Samsung released the Galaxy Note 7 on August 19. The Galaxy Note series is one of the most expensive lineups made by Samsung.