Public hearings begin this week on the rollout earlier this year of the so-called skinny basic TV.
Around 1,000 complaints were logged with the Consumers’ Association of Canada in the six weeks after the new trimmed down TV packages were unveiled back in March.
The Canadian Radio-television and Telecommunications Commission will kick off a public hearing Wednesday to discuss how the new cheaper $25 packages have been offered to consumers.
The packages were mandated by the CRTC but many consumers complained after the offerings failed to meet expectations.
Association president Bruce Cran said it appears cable providers went out of their way to make the mandated offerings as unattractive as possible.
Cran said the blame for the poor roll out should fall on both the television service providers and the CRTC.
The service providers “pushed the boundaries” of the fine print and added fees to the $25 skinny basic package such as the rental of a digital TV box. Cran believes the CRTC also failed to give clear guidelines to service providers for what was and wasn’t appropriate.